TY  - BOOK
AU  - Bhat, K Govinda
TI  - Customer relationship managemeent
SN  - 8184885798
U1  - 658.812 Q0;2 
PY  - 2010///
CY  - New Delhi
PB  - Himalaya Publishing House
KW  - Management
KW  - Customer relations
KW  - Customer services
ER  -