TY  - BOOK
AU  - Nulman, Philip R
TI  - Just say yes !: extreme customer service how to give it ! how to get it !
SN  - 8178082233
U1  - 658.81 P0;1 
PY  - 2000///
CY  - New Jersey
PB  - Career Press
KW  - Customer services
ER  -