TY  - BOOK
AU  - Engel, Beverly
TI  - Power of apology: healing steps to transform all your relationships
SN  - 0471399078
U1  - 158.2 P1 
PY  - 2001///
CY  - New York
PB  - John Wiley & sons
KW  - Apologizing
KW  - Interpersonal relations
ER  -